Fracassi Lashes

Zero stars the service is horrible the lash techs are nasty individuals. They convinced me to buy a 1500 dollar yearly membership to get my lashes done any time i want them done just for them to close aweek later. They insist i pay in cash only on top of that! I got the classic extensions and a brow tint my lashes were un even one was fuller than the other and they feel out 3days later and my brow tint was dark and crooked it literally looked like she out permanent marker on my brows, the nike check mark. So i came in for a fill after 3days only for them to tell me they dont except the membership on the weekdays mon-wed my work days. They never told me this as well. So i came back that Monday for them to tell me that the only lash tech working that day was new and didn’t know how to do lash extensions only cluster lashes. So they told me to come back Wednesday when the manager was working. So i came back that Wednesday morning at 10am waiting for the shop to open because thats the hrs on the website so i can be in and out before i had to work at 3pm. The manager rushed in with an attitude at 11:30 stating she was not doing lashes until 12:30, in the expressed my concern to her and the issue at hand she completely disregarded what i said preceded to tell me her life issues and the issue with her sister the co-owner who runs the Florida location. After waiting in the waiting are for a he watching her eat breakfast and talk on the phone she finally got to my lashes. She took 3hrs to do a classic set all the while complaining about her other employees, her sister the co owner and customers! I was late to work and my lashes came out a week later only for me to come while they were selling their salon furniture and items out the shop. I got my lashes done that day and they assured me that they were moving to a bigger location in the mall and they would send out a massive text with the details of the new location. Here it is 6months later and i am out of 1500 and can not get in touch with anyone-i did see an ex employee and she let me know that i am not the only one going through this and i probably would have to drive to Buffalo to get my services this is a mess im considering suing but i have no proof because they had me pay in cash only and wrote me out a receipt which i still have

For starters this was my second time going here to get my lashes done and the first time I came here the lady who did my lashes did not do them correctly they were to close to my eye lids and it wasn’t sitting right with me, the lashes kept irritating me and so I took them off. Today I decided to go again because I haven’t been there in a year so I thought they would do better but the service was still the same, lashes still too low, asked for a long set and the lashes weren’t long at all, & payed $75 for a set that came off the SAME DAY I will not be going back here at all I will gladly take my money else where, I feel like that’s a waste of peoples money. Just a heads up for who ever decides to go here for there lashes.

I've been coming here for years and I could say that I've always had a positive experience each time I've come in 😁!! The service these women provide are phenomenal and excellent! The staff is even better! They treat you as a member of the family! They're extremely sweet, generous, and caring! I love coming here! The work I've gotten done over the years is nothing less than amazing and always satisfied with the work being done!